“Turnaround Time for Account Reviews

There is currently a 17 – 20 week waiting period for accounts to be reviewed. We apologise for any inconvenience the delay may cause financial guardians.

The Account Review Team are currently working with accounts received on and around 13th January 2014. Financial guardians who have queries regarding their accounts or the waiting time may contact opgreviewteam@scotcourts.gov.uk.”

“General correspondence

It is our aim to process general mail within 5 working days. Regrettably we are currently unable to meet this target due to the volume of priority work waiting to be processed. We apologise for any inconvenience the delay may cause.

If you are contacting us regarding an urgent matter and require immediate assistance, please telephone us on 01324 678300.”

“Update on Power of Attorney Submissions

There is a waiting period before your power of attorney (PoA) can be processed and returned to you.

• EPOAR submissions: 7 day waiting period, we are working on PoAs received on 1st May 2014
• Manual submissions: 15 week waiting period, we are working on PoAs received on and around 30th January 2014

If there is a genuine urgency, we will expedite the registration of a PoA ‘on cause shown’. We ask that people respect this service and only use it in cases of true urgency to avoid defeating its purpose.”

More on this can be found here.